MASwings Sdn Bhd, is a wholly-owned subsidiary of Malaysia Airlines and is the regional community airline serving Sabah, Sarawak and selected BIMP EAGA region.  

Job Title: Assistant, Ticketing

Job Title

Assistant, Ticketing Operations

Reports To

Executive, Ticketing Operations



Role Purpose

To attend internal and external customer pertaining to ticketing issuance, refund matters and guide customer on the online booking facilities

Key Accountability

  • To attend to customers promptly and according to standard operating procedure (SOP)

  • To ensure documents are correctly issued

  • To ensure daily sales collection are balance and tallied with transaction performed

  • To assist Duty Officer in ticketing function, loading tickets, opening and closing office and other task as and when required

Qualification & Experience

  • Diploma in any related field with 1 year any relevant/related working experience or

  • SPM (Pass) with 2 years any relevant/related working experience

Skills & Knowledge

  • Computer literate

  • Presentable and pleasant appearance

  • Good communication and negotiation skil

  • Knowledgeable in Reservation & Ticketing is an advantage

Key Challenges

  • Handling passenger and complaints

  • Altèa Reservation Desktop Web (Amadeus) system disruption

  • Inconsistent rules and regulations

Please send your CV and covering letter to:
[email protected]