Ticketing Term and Condition

  • Domestic
  • International
Fare rules for JBZWINGS
Children/infant discounts

1. Discount 25% for child age 2 to 11 years at date of travel.

2. Discount 90% for infant age 7 days to 23 months at date of travel.

3. Child and infant must be accompanied on all flights in same compartment.

Note:
1. unaccompanied child permitted with MYR100 fee
2. subject to seats availability

Penalties-changes/cancel

cancel booking – at any time permitted and refund with no fee

change booking – at any time permitted and no fee

  • change to lower booking class – not permitted.


no show – charge MYR 100. passenger may continue journey or refund
refund fee – charge MYR75 per document for unutilised coupon

  • refund for no show ticket – charge no show fee MYR100 and refund fee MYR65


go show

  • earlier date – permitted foc
  • same date/earlier flight – permitted foc
  • same date/later flight
    • permitted foc if flight is cancelled earlier
    • no show to charge MYR100

reroute – permitted

  • reroute only to same booking class
  • reroute may attract fare different to be collected or residual for refund with no fee
  • reissuance fee foc
Note:

1. yr tax is applicable for ticket issued other than by mh offcies or ibe submitted for subsequent re-issuance ie.gds tickets.

upgrade – not available

seat selection – no charge

lounge access – permissible

Fare rules for DBZWINGS
Children/infant discounts

1. Discount 25% for child age 2 to 11 years at date of travel.

2. Discount 90% for infant age 7 days to 23 months at date of travel.

3. Child and infant must be accompanied on all flights in same compartment.

Note:
1. unaccompanied child permitted with MYR100 fee
2. subject to seats availability

Penalties-changes/cancel

cancel booking – at any time permitted and refund with no fee

change booking – at any time permitted and no fee

  • change to lower booking class – not permitted.


no show – charge MYR 100. passenger may continue journey or refund
refund fee – charge MYR75 per document for unutilised coupon

  • refund for no show ticket – charge no show fee MYR100 and refund fee MYR65


go show

  • earlier date – permitted foc
  • same date/earlier flight – permitted foc
  • same date/later flight
    • permitted foc if flight is cancelled earlier
    • no show to charge MYR100

reroute – permitted

  • reroute only to same booking class
  • reroute may attract fare different to be collected or residual for refund with no fee
  • reissuance fee foc
Note:

1. yr tax is applicable for ticket issued other than by mh offcies or ibe submitted for subsequent re-issuance ie.gds tickets.

upgrade – not available

seat selection – no charge

lounge access – permissible

Fare rules for BFXWINGS
Children/infant discounts

1. Discount 25% for child age 2 to 11 years at date of travel.

2. Discount 90% for infant age 7 days to 23 months at date of travel.

3. Child and infant must be accompanied on all flights in same compartment.

vote:
1. unaccompanied child permitted with MYR100 fee
2. subject to seats availability

Penalties-changes/cancel

cancel booking – at anytime charge MYR100 and residual value to be refunded.

change booking – at anytime before departure permitted and charge MYR 50

  • change to lower booking class – not permitted.


no show – charge MYR 75 passenger may continue journey or refund
refund fee – charge MYR 65 per document for unutilised coupon

  • refund for no show ticket – charge no show fee MYR100 and refund fee MYR 65


go show

  • earlier date – permitted foc
  • same date/earlier flight – permitted foc
  • same date/later flight – if no show to charge MYR 75
    • earlier date – charge MYR 60
    • same date/earlier flight – permitted foc
    • same date/later flight – if no show to charge MYR 75

reroute – permitted and charge reissue fee myr40

  • reroute only to same booking class
  • reroute may attract fare different to be collected or residual for refund with no fee

Note:
1. yr tax is applicable for ticket issued other than by mh offcies or ibe submitted for subsequent re-issuance ie.gds tickets.

Upgrade

  • enrich redemption – permitted
  • higher booking class
    • permitted
    • reissuance fee myr40

Seat selection – no charge

Fare rules for YFXWINGS
Children/infant discounts

1. Discount 25% for child age 2 to 11 years at date of travel.

2. Discount 90% for infant age 7 days to 23 months at date of travel.

3. Child and infant must be accompanied on all flights in same compartment.

Note:
1. unaccompanied child permitted with MYR100 fee
2. subject to seats availability

Penalties-changes/cancel

cancel booking – at any time permitted and refund with no fee

change booking – at any time permitted and no fee

  • change to lower booking class – not permitted.


no show – charge MYR 100. passenger may continue journey or refund
refund fee – charge MYR 65 per document for unutilised coupon

  • refund for no show ticket – charge no show fee MYR100 and refund fee MYR 65


go show

  • earlier date – permitted foc
  • same date/earlier flight – permitted foc
  • same date/later flight
    • permitted foc if flight is cancelled earlier
    • no show to charge MYR100

reroute – permitted

  • reroute only to same booking class
  • reroute may attract fare different to be collected or residual for refund with no fee
  • reissuance fee foc

Note:
1. yr tax is applicable for ticket issued other than by mh offcies or ibe submitted for subsequent re-issuance ie.gds tickets.

Upgrade

  • enrich redemption – permitted
  • higher booking class - permitted

Seat selection – no charge

Fare rules for LSTWINGS
Children/infant discounts

1. Discount 25% for child age 2 to 11 years at date of travel.

2. Discount 90% for infant age 7 days to 23 months at date of travel.

3. Child and infant must be accompanied on all flights in same compartment.

Note:
1. unaccompanied child permitted with MYR100 fee
2. subject to seats availability

Penalties-changes/cancel

cancel booking – at anytime charge MYR100 and residual value to be refunded.

change booking – at anytime before departure permitted and charge MYR 50

  • change to lower booking class – not permitted.


no show – charge myr 75-upsell to nearest booking class and reissuance fee myr40. subject to seats availability
refund fee – charge myr 65 per document for unutilised coupon

  • refund for no show ticket – charge no show fee MYR 75 and refund fee MYR 65


go show

  • earlier date – permitted foc
  • same date/earlier flight – permitted foc
  • same date/later flight – not permitted

reroute – not permitted

Note:
1. yr tax is applicable for ticket issued other than by mh offcies or ibe submitted for subsequent re-issuance ie.gds tickets.

Upgrade

  • enrich redemption – permitted
  • higher booking class
    • permitted
    • reissuance fee myr 40

Seat selection – no charge

Fare rules for VSTWINGS
Children/infant discounts

1. Discount 25% for child age 2 to 11 years at date of travel.

2. Discount 90% for infant age 7 days to 23 months at date of travel.

3. Child and infant must be accompanied on all flights in same compartment.

Note:
1. unaccompanied child permitted with MYR 100 fee
2. subject to seats availability

Penalties-changes/cancel

cancel booking – at anytime charge MYR 100 and residual value to be refunded.

change booking – at anytime before departure permitted and charge MYR 50

  • change to lower booking class – not permitted.


no show – charge myr 75-upsell to nearest booking class and reissuance fee myr40. subject to seats availability
refund fee – charge myr 65 per document for unutilised coupon

  • refund for no show ticket – charge no show fee MYR 75 and refund fee MYR 65


go show

  • earlier date – permitted foc
  • same date/earlier flight – permitted foc
  • same date/later flight – not permitted

reroute – not permitted

Note:
1. yr tax is applicable for ticket issued other than by mh offcies or ibe submitted for subsequent re-issuance ie.gds tickets.

Upgrade

  • enrich redemption – permitted
  • higher booking class
    • permitted
    • reissuance fee myr 40

Seat selection – no charge

Fare rules for NBCWINGS
Children/infant discounts

1. Discount 25% for child age 2 to 11 years at date of travel.

2. Discount 90% for infant age 7 days to 23 months at date of travel.

3. Child and infant must be accompanied on all flights in same compartment.

Note:
1. unaccompanied child permitted with MYR 100 fee
2. subject to seats availability

Penalties-changes/cancel

cancel booking – not permitted and forfieted

change booking – not permitted and forfieted

  • change to higher booking class – permitted and only upsell from lstwings.
    • collect fare different
    • reissuance fee myr40

no show – forfieted
refund fee – non refundable

go show – not permitted and forfieted

reroute – not permitted and forfieted

Note:
1. yr tax is applicable for ticket issued other than by mh offcies or ibe submitted for subsequent re-issuance ie.gds tickets.

Upgrade

  • enrich redemption – permitted
  • higher booking class
    • permitted
    • reissuance fee myr 40

Seat selection – no charge

Fare rules for QLTWINGS
Children/infant discounts

1. Discount not applicable for child and infant

Note:
1. unaccompanied child permitted with MYR 100 fee
2. subject to seats availability

Penalties-changes/cancel

cancel booking – not permitted and forfieted

change booking – not permitted and forfieted

  • change to higher booking class – permitted and only upsell from lstwings.

no show – forfieted
refund fee – non refundable

go show – not permitted and forfieted

reroute – not permitted and forfieted

Note:
1. yr tax is applicable for ticket issued other than by mh offcies or ibe submitted for subsequent re-issuance ie.gds tickets.

Upgrade

  • enrich redemption – permitted
  • higher booking class
    • permitted
    • reissuance fee myr 40

Seat selection – no charge

Fare rules for NBCWINGS

Children/infant discounts

1. Discount 25% for child age 2 to 11 years at date of travel.

2. Discount 90% for infant age 7 days to 23 months at date of travel.

3. Child and infant must be accompanied on all flights in same compartment.

Note:
1. unaccompanied child permitted with MYR 100 fee
2. subject to seats availability

Penalties-changes/cancel

cancel booking – not permitted and forfieted

change booking – not permitted and forfieted

  • change to higher booking class – permitted and only upsell from lstwings.
    • collect fare different
    • reissuance fee myr40

no show – forfieted
refund fee – non refundable

go show – not permitted and forfieted

reroute – not permitted and forfieted

Note:
1. yr tax is applicable for ticket issued other than by mh offcies or ibe submitted for subsequent re-issuance ie.gds tickets.

Upgrade

  • enrich redemption – permitted
  • higher booking class
    • permitted
    • reissuance fee myr 40

Seat selection – no charge

Fare rules for OLTWINGS
Children/infant discounts

1. Discount not applicable for child and infant

Note:
1. unaccompanied child permitted with MYR 100 fee
2. subject to seats availability

Penalties-changes/cancel

cancel booking – not permitted and forfieted

change booking – not permitted and forfieted

  • change to higher booking class – permitted and only upsell from lstwings.

no show – forfieted
refund fee – non refundable

go show – not permitted and forfieted

reroute – not permitted and forfieted

Note:
1. yr tax is applicable for ticket issued other than by mh offcies or ibe submitted for subsequent re-issuance ie.gds tickets.

Upgrade

  • enrich redemption – permitted
  • higher booking class
    • permitted
    • reissuance fee myr 40

Seat selection – no charge

Fare rules for JBZWG
Children/infant discounts

1. Accompanied child 2-11 - charge 75 percent of the fare

2. Must be accompanied on all flights in same compartment.

3. Infant under 2 without a seat - charge 10 percent of the fare.

Note:
1. Unaccompanied child not permitted.
2. Subject to seats availability

Penalties-changes/cancel

Cancellations
- permitted
- cancellation/changes - permitted foc
- reroute - permitted with no fee
- go show earlier -permitted

no show -permitted with no fee

refund - before and after permitted with fees myr65 per document

upgrade - permitted

baggage allowance-30kg

Fare rules for DBZWG

Children/infant discounts

1. Accompanied child 2-11 - charge 75 percent of the fare

2. Must be accompanied on all flights in same compartment.

3. Infant under 2 without a seat - charge 10 percent of the fare.

Note:
1. Unaccompanied child not permitted.
2. Subject to seats availability

Penalties-changes/cancel

Cancellations
- permitted
- cancellation/changes - permitted before and departure charge myr65 per sector
- reroute - permitted with no fee

GO Show earlier -permitted

NO Show - permitted with no fee

REFUND - before and after permitted with fees myr65 per document

UPGRADE - permitted

BAGGAGE Allowance-30kg

Fare rules for YFXWG

Children/infant discounts

1. Accompanied child 2-11 - charge 75 percent of the fare

1. Accompanied child 2-11 - charge 75 percent of the fare.

2. Must be accompanied on all flights in same compartment.

3. Infant under 2 without a seat - charge 10 percent of the fare.

Note:
1. Unaccompanied child permitted with MYR100 fee
2. Subject to seats availability

Penalties-changes/cancel

Cancellations
- permitted
- cancellation/changes - before departure permitted no fee.
- change to lower booking class not permitted
- no show charge myr 150 or eqv
-refund fee – charge myr65 or eqv per document for unutilised coupon
-refund – no show ticket charge no show fee myr150 or eqv and refund fee myr65

Go show

-earlier date permitted foc

-same date/earlier flight permitted foc

later date -permitted foc if flight is cancelled earlier

no show - charge myr150

Reroute permitted - reroute only to same booking class

Note -reroute may attract fare different to be collected reissuance fee foc

Note:
- child pays 75 percent of adult fee
- infant pays 10 percent of adult fee
- cancel and change fee is not applicable for ticket with fop govt of malaysia
- cancel/change with reason ciq rejection
- provide relevant documents
- cancel/change permitted foc and/or
- refund permitted with fee

Year tax is applicable for ticket issued other than by mh offcies or gds tickets.

Upgrade
-enrich redemption permitted
-higher booking class permitted reissuance fee foc
-seat selection no charge

Fare rules for BFXWG

Children/infant discounts

1. Accompanied child 2-11 - charge 75 percent of the fare.

2. Must be accompanied on all flights in same compartment.

3. Infant under 2 without a seat - charge 10 percent of the fare.

Note:
1. Unaccompanied child permitted with MYR100 fee
2. Subject to seats availability

Penalties-changes/cancel

cancellations
- cancellations permitted.
-cancel booking at anytime charge myr100 and residual value to be refunded.
-change booking at anytime before departure permitted and charge myr 65
-change to lower booking class not permitted
-no show charge myr 75 or eqv.passenger may continue journey or refund.
-refund fee charge myr65 or eqv per document for unutilised coupon.
-refund for no show ticket charge no show fee myr75 and refund fee myr65

Go show

-earlier date charge myr 60 or eqv
-same date/earlier flight permitted foc
-later date permitted foc if flight is cancelled earlier

-no show - charge myr 75

Reroute -permitted

-reroute only to same booking class
-reroute may attract fare different to be collected
-reissuance fee foc

Note:
- child pays 75 percent of adult fee
- infant pays 10 percent of adult fee
- cancel and change fee is not applicable for ticket with fop govt of malaysia
- cancel/change with reason ciq rejection
- provide relevant documents
- cancel/change permitted foc and/or
- refund permitted with fee

Year tax is applicable for ticket issued other than by mh offcies or ibe gds tickets.

Upgrade
-enrich redemption permitted
-higher booking class permitted reissuance fee foc
-seat selection no charge

Fare rules for LSTWG

Children/infant discounts

1. Accompanied child 2-11 - charge 75 percent of the fare.

2. Must be accompanied on all flights in same compartment.

3. Infant under 2 without a seat - charge 10 percent of the fare.

Note:
1. Unaccompanied child permitted with MYR100 fee
2. Subject to seats availability

Penalties-changes/cancel

cancellations
- cancellations permitted.
-cancel booking at anytime charge myr100 and residual value to be refunded.
-change booking at anytime before departure permitted and charge myr 65
-change to lower booking class not permitted
-no show charge myr 75 upsell to nearest booking class and reissuance fee myr40 and to collect fare different
-refund fee charge myr65 or eqv per document for unutilised coupon.
-refund for no show ticket charge no show fee myr75 and refund fee myr65

Go show

-earlier date not permitted
-same date/earlier flight permitted foc
-same date/later flight not permitted
-reroute - not permitted

Note:
-child pays 75 percent of adult fee
-infant pays 10 percent of adult fee
-cancel/change with reason ciq rejection
-provide relevant documents
-cancel/change permitted foc and/or
-refund permitted with fee

Year tax is applicable for ticket issued other than by mh offcies or gds tickets.

Upgrade
-enrich redemption permitted
-higher booking class permitted reissuance fee foc
-seat selection no charge

Fare rules for VSTWG

Children/infant discounts

1. Accompanied child 2-11 - charge 75 percent of the fare.

2. Must be accompanied on all flights in same compartment.

3. Infant under 2 without a seat - charge 10 percent of the fare.

Note:
1. Unaccompanied child permitted with MYR100 fee
2. Subject to seats availability

Penalties-changes/cancel

cancellations
- cancellations permitted.
-cancel booking not permitted and forfieted
-change booking at anytime before departure permitted and charge myr 65 or eqv
-change to lower booking class not permitted
-no show charge myr 75 upsell to nearest booking class and reissuance fee myr40
Subject to seats availability and to collect fare different
- refund fee charge myr65 or eqv per document for unutilised coupon
- refund no show ticket charge no show fee myr75 or eqv and refund feemyr65

Go show

-earlier date not permitted

Reroute - not permitted

No show
-charge myr 75 or eqv -upsell to nearest booking class and reissuance
Fee myr40.
-subject to seats availability and to collect fare different
-refund fee charge myr65 or eqv per document for unutilised coupon
-refund for no show ticket charge no show fee myr75 or eqv and refund fee myr65 or eqv

Go show
- earlier date not permitted
- same date/earlier flight not permitted
- same date/later flight not permitted
-reroute not permitted

Note:
-child pays 75 percent of adult fee
-infant pays 10 percent of adult fee
-cancel/change with reason ciq rejection
-provide relevant documents
-cancel/change permitted foc and/or
-refund permitted with fee

Year tax is applicable for ticket issued other than by mh offcies or gds tickets.

Upgrade
-enrich redemption not permitted
-higher booking class
-permitted
-reissuance fee myr40
-seat selection not permitted

Fare rules for NBCWG

Children/infant discounts

1. Accompanied child 2-11 - charge 75 percent of the fare.

2. Must be accompanied on all flights in same compartment.

3. Infant under 2 without a seat - charge 10 percent of the fare.

Note:
1. Unaccompanied child permitted with MYR100 fee
2. Subject to seats availability

Penalties-changes/cancel

cancellations
- cancellations permitted.
-cancel booking not permitted and forfieted
-change to higher booking class permitted and only upsell from vstwg.
-collect fare different
-reissuance fee myr40

No show - forfieted
Refund fee - non refundable
Go show - not permitted and forfieted
Reroute - not permitted and forfieted

Note:
-child pays 75 percent of adult fee
-infant pays 10 percent of adult fee
-cancel/change with reason ciq rejection
-provide relevant documents
-cancel/change permitted foc and/or
-refund permitted with fee

Year tax is applicable for ticket issued other than by mh offcies or gds tickets.

Upgrade
-enrich redemption not permitted
-higher booking class
-permitted
-reissuance fee myr40
-seat selection not permitted

Fare rules for QLTWG

Children/infant discounts

1. Accompanied child 2-11 - charge 75 percent of the fare.

2. Must be accompanied on all flights in same compartment.

3. Infant under 2 without a seat - charge 10 percent of the fare.

Note:
1. Unaccompanied child permitted with MYR100 fee
2. Subject to seats availability

Penalties-changes/cancel

cancellations
- cancellations permitted.
-cancel booking not permitted and forfieted
-change to higher booking class permitted and only upsell from vstwg.
-collect fare different
-reissuance fee myr40

No show - forfieted
Refund fee - non refundable
Go show - not permitted and forfieted
Reroute - not permitted and forfieted

Note:
-child pays 75 percent of adult fee
-infant pays 10 percent of adult fee
-cancel/change with reason ciq rejection
-provide relevant documents
-cancel/change permitted foc and/or
-refund permitted with fee

Year tax is applicable for ticket issued other than by mh offcies or gds tickets.

Upgrade
-enrich redemption not permitted
-higher booking class
-permitted
-reissuance fee myr40
-seat selection not permitted

Fare rules for OLTWG

Children/infant discounts

1. Accompanied child 2-11 - charge 75 percent of the fare.

2. Must be accompanied on all flights in same compartment.

3. Infant under 2 without a seat - charge 10 percent of the fare.

Note:
1. Unaccompanied child permitted with MYR100 fee
2. Subject to seats availability

Penalties-changes/cancel

cancellations
- cancellations permitted.
-cancel booking not permitted and forfieted
-change to higher booking class permitted and only upsell from vstwg.
-collect fare different
-reissuance fee myr40

No show - forfieted
Refund fee - non refundable
Go show - not permitted and forfieted
Reroute - not permitted and forfieted

Note:
-child pays 75 percent of adult fee
-infant pays 10 percent of adult fee
-cancel/change with reason ciq rejection
-provide relevant documents
-cancel/change permitted foc and/or
-refund permitted with fee

Year tax is applicable for ticket issued other than by mh offcies or gds tickets.

Upgrade
-enrich redemption not permitted
-higher booking class
-permitted
-reissuance fee myr40
-seat selection not permitted