News
13 October 2011
MERCATOR’S RAPID SOLUTION PROPELS MALAYSIA AIRLINES BEYOND 100 MILLION PASSENGER COUPONS
Dubai /Kuala Lumpur – 13 October 2011 Mercator, the commercial arm of the Emirates Group IT, has reached a major milestone with Malaysia Airlines, its largest full-service bureau customer, which recently processed its 100th million airline passenger coupon.
Malaysia Airlines partnered with Mercator in 2006 and has been leveraging on its technologies and bureau services to manage its passenger operations. With steadily increasing passenger numbers over the years, today Mercator processes more than 23 million transactions annually for Malaysia’s national airline based in Kuala Lumpur.
As Malaysia Airlines has grown, adding more interline agreements, so too has Mercator’s role in enabling its customer to optimise the management of revenues via their RAPID revenue accounting solution.
Mercator’s ability to deliver its client with continual product and service excellence has resulted in the airline awarding an extension to the current contract with Mercator for an additional 3 years, until 2015.
Mohd Azha Abdul Jalil, Chief Financial Officer, Malaysia Airlines said, “We are pleased to continue and strengthen our partnership with Mercator, where our Revenue Accounting data processing is handled by Mercator’s RAPID. This has enabled us to concentrate on our core business. Mercator has also been able to achieve on-time weekly and monthly close, therefore enabling us to have faster and more accurate revenue data.”
RAPID, Mercator’s revenue accounting solution allows airlines around the world to utilise Mercator’s advanced processing system. By allowing this key business function to be handled by an expert team in Dubai, airlines can leverage Mercator’s revenue accounting knowledge and save on passenger coupon processing costs. RAPID transforms financial data into the crucial decision support and strategic information that an airline needs to excel. They are designed to meet every need of any airline, regardless of its size or the market in which it operates
“Like Malaysia Airlines, Mercator is also experiencing positive growth across our business. RAPID is one of Mercator’s top performing products, benefits over 50 air carriers worldwide,” said Duncan Andrew Alexander, Vice President Mercator. “Malaysia Airlines, one of our biggest customers, have helped RAPID develop into the industry-leading product it is today. The extension of the contract with Malaysia Airlines further strengthens our already close relationship and demonstrates our customer’s confidence in our high quality solutions.”
Mercator is continuing to expand its global footprint, with full service carriers and hybrid, low-cost and regional carriers across six continents relying on its technologies to fuel the success of their passenger and cargo operations.
About Mercator
Mercator, part of the Emirates Group, comprising Emirates Airline, dnata and their subsidiary companies, is a provider of business technology solutions and services to the global airline industry. With offices in the UAE and Thailand, Mercator provides the IT systems and services that support world-wide operations of award winning major carriers, as well as hybrid, low-cost, and regional airlines in the Middle East, Africa, the Americas, Europe and the Asia Pacific region.
Mercator's teams of IT professionals work at the cutting-edge of technology to deliver to its customers across the globe the IT solutions to help grow their businesses. Mercator's five divisions have been designed to best serve its customers' needs and include: Passenger Services Solutions, Cargo & Logistics Solutions, Customer Relationship Management & Loyalty Solutions, Financial Management Solutions and Safety Solutions.
For more information, visit: www.mercator.com.
Issued By: Corporate Communications Department MASwings